The policies set forth here apply to Luis Steven website’s purchases. For Kickstarter Rewards, please refer to the shipping, returns, exchanges and warranties policies stated in the Kickstarter campaign page.
Standard shipping: free in the US only, 3-7 days delivery, no P.O. Boxes.
Expedited shipping: 2-3 business days for $25 per unit. US only, no P.O. boxes.
Shipping to Canada: $50 per order.
Items will be shipped within 3 business days of order with the exception of Pre-Orders.
- You can return unused items purchased on this website for 15 days from the receipt of shipment. All items must be in the condition you received them with all hang tags attached. We reserve the right to refuse a refund request if it does not comply with this policy. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.
- Your credit card will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after Luis Steven has received and processed your returned item through our return procedure.
- You can exchange unused items purchased on this website for 30 days from the receipt of shipment for the same item of a different color. All items must be in the condition you received them with all hang tags attached. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part. All items must be in the condition you received them with all hang tags attached. You will receive your exchanged item after Luis Steven has received and processed your returned item through our return procedure.
- For items with manufacturing defects, return the purchased item for evaluation. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. If the item is deemed to have a manufacturing defect and can be repaired, it will be returned to you within 30 days from the receipt of the shipment. If it cannot be repaired, you will receive a similar item to the one purchased. You will not be charged for the repair or the cost of the return shipment. If the item is not deemed to have a manufacturing defect it will be returned to you at no cost.
Please be sure to ship your item by insured, traceable mail. To initiate a return, exchange or repair (RER), please fill out the RER form and ship the item purchased to:
Luis Steven LLC
2124 N. Beachwood Dr.
Los Angeles, CA 90068
For items purchased at another location other than luissteven.com, please follow the original retailer’s instructions.
Luis Steven LLC Warranty
Luis Steven LLC warrants to the original consumer (Purchaser) that our product is free from defects in material and workmanship for the lifetime of the product. This limited warranty covers defects encountered in the normal use of the product and does not apply if the product is damaged due to physical abuse, neglect, mishandling, accident, animal attack, or negligence, or if the product is altered or modified by the Purchaser in any way. In the case of damage caused by an airline, you should fill a damage claim with the airline. This warranty does not cover the natural breakdown of materials which may occur after extended use of the product.
If the product is found to be defective, Luis Steven LLC’s only obligation and the Purchaser’s sole and exclusive remedy is the repair or replacement of the product with the same or comparable product. Luis Steven LLC shall have no liability or responsibility to the Purchaser or any other person for any special, incidental, or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
Except for the express warranty stated above, Luis Steven LLC makes no other warranties with respect to the product, expressed or implied, including but not limited to merchantability or fitness for a particular purpose.
All returns must be sent to Luis Steven LLC at the Purchaser’s expense. Any product we find to be defective will be repaired or replaced, at our option. If we receive a product that is not covered under this warranty, we will contact the sender and advise of appropriate repair charges. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.